Privacy Policy

1. Introduction

UploadBird ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file upload and storage service ("Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, password, and profile picture when you create an account
• Payment Information: Billing address and payment method details when you subscribe to a paid plan (processed by our payment provider)
• Content: Files, documents, images, and other content you upload to the Service
• Communications: Information you provide when contacting our support team

2.2 Information Collected Automatically

We automatically collect certain information when you use our Service:

• Usage Data: Information about how you interact with the Service, including pages visited, features used, and actions taken
• Device Information: IP address, browser type, operating system, device identifiers, and device settings
• Log Data: Server logs that record requests made to our Service, including timestamps, URLs, and response codes
• Cookies: We use cookies and similar tracking technologies to collect and store information about your preferences and activity

2.3 Information from Third Parties

We may receive information from third parties:

• OAuth Providers: If you sign in using Google, GitHub, or other OAuth providers, we receive your name, email, and profile picture from those services
• Analytics Providers: We receive aggregated analytics data from our analytics partners

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud storage providers (e.g., Amazon Web Services)
• Payment processors (e.g., Stripe)
• Analytics providers
• Email service providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Storage and Security

5.1 Storage Location

Your files and data are stored on secure servers provided by Amazon Web Services (AWS). Data may be stored in multiple geographic regions for redundancy and performance.

5.2 Security Measures

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

5.3 Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We will delete or anonymize your information upon request, subject to legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@uploadbird.com or through your account settings.

7. Cookies and Tracking

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by relevant authorities.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information. To exercise your CCPA rights, please contact us at privacy@uploadbird.com.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing personal information includes consent, contract performance, legitimate interests, and legal obligations.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@uploadbird.com
• Address: 123 Tech Street, San Francisco, CA 94105

For data protection inquiries in the EU, you may also contact our Data Protection Officer at dpo@uploadbird.com.